The number of people who are using public transport has been dwindling. Better car loan rates and the rise of taxi-hailing apps like Uber has made it easier for people to afford their own private means, leaving public transport companies to struggle. The question that is often asked is whether public transport is dying. Well, the answer depends on what public transport companies can do to boost their customer base.
Have an Updated Website
The mistake that most public transport companies make is to get stuck in the past. Many years ago, public transport companies would just show up at a particular bus station and find people anxiously waiting. Choices were limited, and people were at the mercy of the companies. Not any more. This means that public transport companies must have a website that has their schedule so that people do not have to guess when the next trip is coming. They can also invest in a mobile app that people can download to get notifications quicker.
Hygiene and Good Customer Care
The reason why most people avoid public transport is that most of them have a history of being filthy. Nobody wants to be travelling on a bus or train that is littered and smelly. Companies must invest in cleaning services that constantly ensure that their vehicles are cleaned. There should be thorough cleaning, including the chairs and the floor. The drivers and other workers who operate the vehicles should also be trained in good customer care. The passengers should feel respected and welcome if you want them to keep coming back.
The reality is that most public transport companies are still stuck on the routes that they used to ply in the past. Times are changing, and more estates and schools are being constructed, meaning there are more potential customers that have been left out by the old routes. There should be a mechanism to review routes regularly to ensure all populations are served.
Comfort and Convenience
Think of things like how comfortable the chairs are, especially if you do long distant trips. You should also provide people with enough leg room so that they do not get muscle cramps in the duration of their trip. There should also be a way to shield them from the sun, so invest in good curtains to ensure they are comfortable. It may look like a lot of work and resources, but you reap the results sooner than later.